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Complaints & Feedback

You can register your feedback or complaint with us online, on receipt we will ensure your concerns are forwarded to the correct department.

Our commitment to you

At AIG UAE, we believe that you deserve to be treated in a courteous, fair and prompt manner. Our goal is to provide an excellent service to all of our customers and clients.

If there is ever an occasion when you feel let down then please let us know immediately as we really value your feedback. AIG takes all customer feedback seriously.

We are grateful for any feedback you provide and hope we are able to resolve any concerns you may have to your satisfaction.

Complaints Center

AIG Complaints center take all customer complaints seriously and we have established the following complaint procedure to resolve your concerns quickly & fairly.

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Customers Feedback

We are grateful for any feedback you provide and hope we are able to resolve any concerns you may have to your satisfaction.

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Complaints Center

We believe that you deserve to be treated in a courteous, fair and prompt manner. Our goal is to provide an excellent service to all of our customers. If there is an occasion when you feel let down then please let us know immediately. We take all customer complaints seriously and we have established the following complaint procedure to resolve your concerns quickly, fairly and by the appropriate department.

AIG Complaint Procedure

If you are dissatisfied with our final response or dissatisfied with any delay in our response (beyond 15 working days) you may refer your complaint to the Insurance Regulator.

You may do so by sending details of your complaint, stating the AIG Complaint Reference Number, to the relevant Regulator:

Ombudsman Unit (SANADAK)

As a valued customer, you have the legal right to register your complaint with the Ombudsman Unit (SANADAK), below are the contact details:

Dubai Health Authority